Question 1

What is your cancellation policy?

Accepted Answer

Cancellations must be made 12 hours in advance of a booked tee time to receive a full refund.  If within 12 hours, credit will be applied to your account for a rescheduled session!

Question 2

How do I find you?

Accepted Answer

BigDog is located on the second floor of the new Greystone Place building: 422 Greystone Blvd., next door to the new COOP and SLS Centre. It is BRAND new. So while the building itself is still under construction for new businesses, we are OPEN. After you go upstairs, follow our signs towards our suite on the backside of the building.

Question 3

How do I get into the building?

Accepted Answer

The stairwell door located to the right of the main lobby is typically open. Otherwise, select "DoorPin" on the Butterfly Intercom, located to the left of the double doors, and enter 102030 to access the elevator.

Question 4

Do you provide clubs?

Accepted Answer

We have rental clubs - (1) left, (1) right-handed set for adults, and (1) left, (1) right-handed set for juniors approximately 8-12 years old. Rentals are $10/hr, capped at $20 for multi-hour or large group events.

Question 5

Can we host a birthday party here?

Accepted Answer

Absolutely! We offer 10% off for birthday bookings, and can accommodate up to 30 people comfortably. We allow pizza deliveries, balloon setup, and will happily try to accommodate special requests!

Question 6

How long does a round of golf take?

Accepted Answer

On average, you can assume 1 hour per guest. In a foursome, it will take approx. 4 hours. A pair can usually finish in 2 hours etc.

Question 7

If I run out of time to finish the round, can I add more?

Accepted Answer

If there is no one after you, or another bay is free, talk to the staff about extending your time! We have 30 minute increments available.

Question 8

If league registration is per player, will I still get to play with my team?

Accepted Answer

Yes, absolutely. After purchasing either the 4-person or 2-person 9-hole league, we will distribute a "What Next" information package to all participants. This will specify how to book into your preferred league session, how to play with your team members, the scoring system & more. We will collect all team member names, & the fun team name your group has crafted as well.

Question 9

What should I wear?

Accepted Answer

While golf attire is not required, you are welcome to don your favourite funky polo. Comfortable, clean athletic wear is recommended, with clean rubber soled shoes.

Question 10

Do you offer annual passes?

Accepted Answer

No, we currently only offer monthly memberships on a no-commitment basis beyond the first month.

Question 11

Is this an 18+ facility?

Accepted Answer

We are an all-ages facility & welcome families with children, summer camps, & youth athletes to play. All youth under 14 must be accompanied by an adult however.

Question 12

If I have a membership, can I use it to play with other guests?

Accepted Answer

Yes, you can reserve your respective portion of time via your membership. Ie. if you are playing in a group of four, where it typically takes 4 hours to play a round, 1 of the 4 hours may be booked using your membership so long as you have unused hours available.

Question 13

Can I cancel my membership if needed?

Accepted Answer

Monthly memberships have no commitment period,  & can be cancelled anytime. Note that once purchased, the cancellation will only take effect for the next billing cycle, so make sure you use the remaining days!

Question 14

Are mulligans allowed?

Accepted Answer

Yes, unlimited mulligans for all.

Question 15

Does the elevator work?

Accepted Answer

Usually, yes. But, be warned, it is SLOW and not the most advanced unit out there. It works in a pinch, but if you are able to take the stairs, we recommend that option!

Frequently Asked Questions